Questions about an order, a product, or the right fit for your dog? A real person reads every message and replies within 24 hours, often the same morning.
Drop us a line using the form below — or reach us directly with the details further down the page.
Questions we get a lot.
Can't find yours here? Send a note below — a real person replies within a day.
We dispatch from our EU warehouse within 1–2 business days, and delivery takes 1–10 business days depending on your country — Benelux is fastest, Iberia and the Nordics a little longer. Every order is fully tracked.
30 days to change your mind — items unused and in their original packaging. We'll send return instructions by email, and the refund reaches your card within 5–10 working days of the parcel arriving back at the warehouse.
From within Europe — the same fast route for every order. No mystery shipping, no two-week parcels from outside the EU.
No — FG Paws is a dog store, focused only on dogs. We'd rather do one thing well than dilute it across every species.
Not yet — but it's coming. The plan is a 'Paw Pack' subscription for treats, supplements and consumables. Sign up for Letters from the Silver Coast and you'll be first to know.
Email info@fgpaws.com. A real person reads every message and replies within 24 hours, often the same morning.
Pick a starting point above, or tell me what you're after — I'll pull from what's actually in stock.
Grounded on our live catalogue · personalised to your saved dog
